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Booking, Reservation and CRM Systems

Take bookings around the clock, with deposits when you want them, and pay no commission on a single one.

  • No commission per booking. The portals take a cut of every reservation; your own system takes none.
  • Deposits collected online when a no-show actually costs you something.
  • Availability that reflects how you really work: turnaround times, staff, seasons, minimum stays.
  • Every booking checked on the server, so nobody can book a slot that isn't free by editing the request.

What's included

A booking flow shaped around your actual availability rules
Online deposits or full prepayment, paid straight into your account
Confirmation and reminder emails to the customer and to you
An admin view of what's booked, with the ability to block dates and edit bookings
Double-booking prevented in the database, not just in the interface
Customer records kept so repeat guests don't retype everything
GDPR-compliant data handling with access locked to your account
Lifetime support for the system's security and functionality

This work can often be funded through ESPA. I check whether you qualify before you commit to anything. See ESPA funding

Common questions

Will this replace Booking.com or the portals?

Not straight away, and I wouldn't advise cutting them off. The point is to shift the guests who already know you onto a direct booking that costs you no commission, while the portals keep bringing new ones.

Can it sync with a calendar I already use?

Usually yes. Most calendars and channel managers speak a common format, so dates blocked in one place can show as blocked in the other. I'll check yours specifically before promising it.

What happens with cancellations?

You set the policy and the system enforces it: a window in which a deposit is refundable, and what happens after it. The customer sees the terms before paying, which is both fairer and required.

Can staff use it without training?

That's the intent. The admin side is built around the few things you do every day, not around every option that could exist. I walk you through it once at handover and stay reachable after.

Ready to start?

Tell me about your project and I'll get back to you within 24 hours, with ideas and a clear, no-obligation quote.

Request a quote